Refund and Cancellation Policy

Some roofs cannot be measured from the air. When the solver cannot return a result it will stand behind, no report is produced and you should not be charged for it. If a charge was taken anyway, we refund the full amount. You do not have to argue the point: no report means no charge.

Your report appears on the link you were returned to after paying. If it is not there within one business day of payment, reply to your Stripe receipt. We will send it or refund you in full, whichever you prefer.

Tell us the address and what does not match. Every measurement traces to a sensor reading and a deterministic solver, so a wrong number is reproducible, which means it is usually fixable.

• We re-measure at no charge.
• If we cannot produce a report that matches the roof, we refund it in full.
• Ask within 30 days of purchase.

A difference between an aerial measurement and an on-site measurement is not by itself a wrong report. The sheet states its confidence tier and says on its face that it is an aerial measurement and not a surveyed takeoff.

A report is produced for the address you enter, so a typo still produces a real measurement of a real roof. Tell us within 30 days and we will run the correct address once at no charge.

If the same address was paid for twice by mistake, we refund the duplicate in full. Send us both receipts.

A delivered report that correctly measures the roof you asked for, where you decided not to use it. The price, the scope and the limits are all stated before you pay, and the report is produced on demand for one specific address.

If you think a report is wrong rather than unwanted, clause 03 is the one that applies, and we would rather re-measure than argue.

• There is no subscription and no recurring charge, so there is nothing to cancel.
• A checkout you leave without paying is not a charge and needs no action.
• The single report is the only thing on sale today.

Reply to your Stripe receipt, or email EavonAdmin@gmail.com. Include the address that was measured and the Stripe receipt, so we can find the order. We reply within one business day.

Stripe processes payments for Eaveon LLC as merchant of record, so a refund goes back through Stripe to the card or account you paid with, in the currency you paid. How long it takes to appear on your statement is set by your bank, not by us.

If something has gone wrong, email us before opening a dispute with your bank. A refund is faster than a chargeback, and we would rather fix the problem than contest it.

Eaveon LLC
Florida, United States
EavonAdmin@gmail.com